Bus 234 Quail P1 Essay Example | Topics and Well Written Essays - 250 words

mickle 234 Quail P1 - Essay ExampleAll field agents have an educational background in environmental science while the accountant has an educational background in accounting. The mission of the business is to provide forest services in terms of advising clients on the best approach to designing and putting up foot to allow minimization of environmental pollution in order to make the immediate surrounding fitter and friendlier.The business anticipates to add the number of clients through the field agents. The field agents interact with clients on site and whitethorn attract new clients from their code of conduct and interaction with existing clients on the ground. The company wishes to conduct a needs assessment to determine the necessity of training its field agents on the best strategies for winning potential customers to utilize the business services. As discussed in Altschuld and David (57), in order to determine the training needs, all the field agents were given questionnair es, which contained open-ended questions on a Likert scale.From the results obtained from the short survey, the field agents rate of interaction with prospective clients is median(a) since their interaction skills and convincing are also rated average. It is thus imperative for the Earthcare group to train its field agents on best skills and strategies of developing and sustaining good customer relationships in order to increase the customer base for Earthcare